Expectations of our members

Our National Association of Building Contractors logo is recognised by consumers and homeowners throughout the United Kingdom. It is respected as a sign of professionalism and a commitment to excellence in the home improvement sector.

Our logo has been proudly displayed on the side of tradesmen’s vans and on their day to day business stationary such as letter-headed paper, written quotes and business cards etc. The public recognition and trust the NABC logo and it helps our members win more business every month.

As part of your memberships, we have strict standards on how we expect our members to conduct their business. These standards centre around fairness, transparency, honesty and quality of service.

We put a lot of effort into generating enquiries for our members so, in return, we expect our members to work hard in converting these enquiries into work.

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Customer Enquiries

As part of your memberships, we have strict standards on how we expect our members to conduct their business, These standards centre around fairness, transparency, honesty and quality of service.

We put a lot of effort into generating enquiries for our members so, in return, we expect our members to work hard in converting these enquiries into work.

Whilst we allow you to contact the customers directly and send over your own quotation, there are certain guidelines we expect you to follow in order to be as successful as you can be in converting the enquiry into work.

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Contact clients we forward to you within set time frames to meet their expectations.

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Update us with the progress of the quote.

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Once you have converted an enquiry and begun the project, we expect our members to deliver the highest level of service to customers.

This includes:

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Discussing timings with the customer before you begin the project, so each party has clear expectations from the start.

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Keeping in regular contact with the customer to provide updates on progress. Communicating any delays to the customer as soon as possible.

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Sticking to customer requests or the contract in terms.

If we find substandard work or you have breached any of our code of conduct, we reserve the right to terminate membership with our association.